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  • Welcome Complaints!
    No matter how successful your business is, or how comprehensive your services are, you will always have scope for improvement. One of the best tools for generating positive and constructive change to any organisation is a complaining customer. You cannot avoid the inevitable; rather, you should accept them, welcome them even… and then do something positive about their complaints!...
  • How NOT to attract new clients!
    You might want to consider this as a bit of a spoof article. However, if you recognise any of these examples you may want to address how you deal with your customer relationships. As can often be the case, we may be guilty of a lack of attention or consideration, not as a deliberate act, but rather because we are distracted elsewhere or have just lost focus. We sometimes fail to appreciate the effect that a loss of concentration may have on our business relationships....

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