Tag Archives: customer satisfaction

The importance of customer testimonials

We’ve all been to the website of ‘Company A’ and clicked on the page that says “see what our customers say about us” and have seen the following: Great service, would recommend – Mrs B, London Cheapest price around and … Continue reading

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The power of free trials

Do free trials really work? Are they cost effective? Whether you’re considering a free trial or sampling of some kind, keep in mind that many products are best “experienced”. For example, its difficult to know whether or not you’ll like … Continue reading

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Welcome complaints – yes, really!

Do you have customers that leave suddenly?  You’ve been doing this outstanding job for them, lavishing them with excellent service and yet they’re gone without a word? Something went wrong and you know nothing about it.  No matter how successful … Continue reading

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