Tag Archives: customer care

Be patient – not everyone is ready to buy right now!

When you decide that you are embarking upon a business development/sales drive, remember that not all of your prospects are ready to buy on your timetable… in fact, very few will be! The “build and they will come” mentality rarely … Continue reading

Posted in Communications | Tagged , , , , , , , , , | Leave a comment

Show me you care! Dealing with post-purchase dissonance

I spoke about giving your customers a reason to buy from you in a previous post The Reason Why and wanted to expand on this theme today. Once you’ve given them “the reason why” what next?  It would be nice … Continue reading

Posted in Customer Satisfaction, Customer Service | Tagged , , | Leave a comment

Perception IS reality…

How do you think your customers or prospects see you?  Does it match with how you want to be perceived? I was recently buying a gift for someone and had very limited knowledge about the item they wanted.  Therefore, I … Continue reading

Posted in Communications | Tagged , , , | Leave a comment

How NOT to attract new clients!

We’ve focused on how to go about winning new clients in previous posts so thought I’d just clarify the best ways NOT to attract them – the deadly sins to avoid at all costs! Below are the rules that will … Continue reading

Posted in Customer Satisfaction | Tagged , , , | Leave a comment

The customer is the boss

“There is only one boss: the customer.  And he can fire everybody in the company, from the chairman down, simply by spending his money somewhere else.”  Sam Walton, founder of Wal-Mart

Posted in Customer Service | Tagged , | Leave a comment

Welcome complaints – yes, really!

Do you have customers that leave suddenly?  You’ve been doing this outstanding job for them, lavishing them with excellent service and yet they’re gone without a word? Something went wrong and you know nothing about it.  No matter how successful … Continue reading

Posted in Customer Satisfaction | Tagged , , , , , , | Leave a comment

The two words any customer loves to hear

No problem. Even if there is a problem, your customer doesn’t care – he is interested in getting the goods or service you promised him full stop.  Your job is simply to deliver what you agreed.

Posted in Customer Service | Tagged , , | Leave a comment

Don’t judge a book by its cover!

We are all guilty of this to a certain extent.  We all have our own preconceptions and make hasty judgements on other people and businesses. You know when you are dressed in business attire that people take you more seriously … Continue reading

Posted in Communications, Customer Satisfaction, Customer Service | Tagged , , , , | Leave a comment