Monthly Archives: April 2014

What makes you ‘Different’ or just ‘different’?

What makes you different? Better yet, what makes you Different? Have you really sat down and thought about what makes your product or service Different? Now, I don’t just mean what you THINK makes you ‘different’, but what REALLY makes … Continue reading

Posted in Communications, Planning | Tagged , , , | Leave a comment

Translate your features to customer benefits

Have you ever caught yourself thinking “so what” when somebody is telling you what makes their product or service so amazing?  This isn’t an uncommon reaction because most people are only telling you about the features of their product or … Continue reading

Posted in Communications, Copywriting, Selling | Tagged , , , , | Leave a comment

Building successful customer relationships

We should all be working to build long-term customer relationships. A one-off, quick-hit sale can be easier to achieve, relatively speaking; but that sort of approach to customers leads to more of the same – a lot of work for … Continue reading

Posted in Communications, Customer Service | Tagged , , | Leave a comment