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Author Archives: Marie
How NOT to attract new clients!
We’ve focused on how to go about winning new clients in previous posts so thought I’d just clarify the best ways NOT to attract them – the deadly sins to avoid at all costs! Below are the rules that will … Continue reading
Posted in Customer Satisfaction
Tagged client satisfaction, communication, customer care, networking
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Positioning yourself in the market
We work with many clients who assumed they were positioned at a certain level in their chosen markets. However, when you start to analyse the market dynamics and reasons why campaigns are failing, it is usually because they have perceived … Continue reading
Posted in Branding, Marketing, Strategy
Tagged branding, market, marketing, positioning, positioning yourself in the market, strategy
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Publicise your business – 10 ways to get yourself in the limelight
Here are ten ways that you can start to generate publicity for your company, which not only helps to position you as an expert in your chosen field(s) but also helps to keep you in the limelight ahead of your … Continue reading
The power of asking the right questions
The power of asking the right questions The best way to learn about your clients (or prospects) is to get them talking about themselves. The more thoroughly you know your clients the better you are able to anticipate their needs. … Continue reading
Perception IS reality…
How do you think your customers or prospects see you? Does it match with how you want to be perceived? I was recently buying a gift for someone and had very limited knowledge about the item they wanted. Therefore, I … Continue reading
Posted in Communications
Tagged Business development, comparing suppliers, customer care, positioning
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Throw out the rule book!
Who decided the way your industry should work? Give yourself permission to think in a different way. There are no rules so throw out the book and start to achieve more – generate new ideas and subsequently leads by allowing … Continue reading
Cross-selling: the ace up your sleeve?
We all know that it takes a lot more time and costs more money to win new business than to look after the clients you already have. On this basis, it should mean that cross-selling services in professional firms is … Continue reading
Turn your company into a heavily quoted source
Follow these steps for making your company a heavily quoted source. Ever wonder why your competitors keep cropping up in coverage – whether it be national dailies, on big-time TV broadcasts or even in local business magazines – while your … Continue reading
Show me you care! Dealing with post-purchase dissonance
I spoke about giving your customers a reason to buy from you in a previous post The Reason Why and wanted to expand on this theme today. Once you’ve given them “the reason why” what next? It would be nice … Continue reading